Frequently Asked Questions
Everything you need to know about your tile project and orders.
How do I calculate how much tile I need to order?
To ensure you have enough coverage, we recommend calculating the total square footage of your area and adding a 10-15% buffer for cuts, waste, and future repairs.
Do you offer samples before I commit to a full order?
Yes, we highly recommend ordering samples to see the color, texture, and finish in your own lighting. Most samples are available for $5-$10 with free shipping.
How are tiles shipped and what happens if they arrive broken?
Large orders are shipped via LTL freight on pallets to ensure stability. If you receive damaged tiles, please take photos immediately and contact our support team within 48 hours to arrange replacements.
What is your return policy for unused tiles?
We accept returns on unopened full boxes within 30 days of delivery. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs.
Can I use any tile for a shower floor or swimming pool?
Not all tiles are suitable for wet areas or submerged use. Always check the 'Area of Use' section on our product pages to confirm if a tile is slip-resistant and waterproof for your specific application.
How long does shipping typically take?
In-stock items typically ship within 1-2 business days. Depending on your location, transit time usually ranges from 3-7 business days for standard freight delivery.