Returns & Exchanges

At Tile Club, we want you to be completely satisfied with your purchase, which is why we offer a 90-day return policy on all qualifying tile orders. Please ensure all items are in their original packaging and in resalable condition to qualify for a refund.

Return Process

• 1.
  Verify Eligibility

  Confirm that your return request is within 90 days of delivery and consists of full, unopened boxes of tile, as we cannot accept partial boxes or individual sheets.

• 2.
  Submit a Request

  Contact our customer support team or log into your account portal to initiate a Return Merchandise Authorization (RMA) and receive your return shipping instructions.

• 3.
  Pack and Ship

  Securely pack your tiles on a pallet or in sturdy boxes to prevent breakage during transit, and clearly mark your RMA number on the outside of the shipment.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves the returned inventory, we will issue a refund to your original payment method, minus any applicable restocking fees.